Grievance Redressal Mechanism

Step 1

In case of any grievance with the services of the Bank, submit the 'Customer Feedback/Complaint' form

Or

  1. Male' Branch (Overseas remittances)

    Please contact the Chief Manager (Remittance) on phone at numbers 333 8694 / 333 1533 and email on 'sbimale.remit@statebank.com'/ fax on 332 6949

  2. Male' Branch (Other than remittances)

    Please contact the Manager (Operations) on phone at numbers 333 8695/ 332 3751 and email on ‘operations.sbimale@statebank.com’ / fax on 333 8696

  3. Seenu Hithadhoo Branch

    Please contact the Branch Manager on phone at number 688 5071 and email on ‘sbihithadhoo@statebank.com’ / fax on 688 5073

  4. Dh. Maamigili Sub Office

    Please contact the Branch Manager on phone at number 668 2801 and email on ‘sbimaamigili@statebank.com’ / fax on 668 2802

Step 2

In case the grievance is not resolved within 10 working days from the date of complaint

Or

If not satisfied with the resolution offered by the officials concerned as stated above

Please contact the Chief Operating Officer on phone at number 332 8619 and email on 'coo.male@statebank.com' / fax on 332 3053

Step 3

In case the grievance is not resolved with in 5 working days from the date of escalation to the Chief Operating Officer

Or

If not satisfied with the resolution offered by the official concerned as stated above

Please contact the Country Head & Chief Executive Officer by email on 'ceo.male@statebank.com' / fax on 331 8911

Step 4

In case the grievance is not resolved with in 5 working days from the date of escalation to the Country Head & Chief Executive Officer

Or

If not satisfied with the resolution offered by the official concerned as stated above

Please write to:
The Chief General Manager (IB)
State Bank of India
International Banking Group
Corporate Centre, State Bank Bhavan
Madame Cama Road, Mumbai – 400 021
Fax No. : 91-22-2281 1229
Email : agmgb3.ibg@sbi.co.in

Step 5

In case the grievance is not resolved within 30 working days from date of 1st complaint

Or

If not satisfied with the resolution offered by the Bank

Please write to:
The Governor
Maldives Monetary Authority
Male’
Republic of Maldives